At Kairuco, customer satisfaction is our top priority. If something isn’t quite right with your order, we’re here to help and make the return process as simple as possible.
Return Timeframe
You may request a return or exchange within 15 days from the date your order is delivered. Requests submitted after this period may not be eligible for a refund or exchange; however, our team will still review each case individually to determine the best possible solution.
To qualify for a return, items must be:
- Unused and unworn
- Free from damage
- Returned in original packaging with all included components
How to Request a Return
To initiate a return, please contact our support team using one of the methods below:
- Email: [email protected]
- Phone: 0815020494
Once we receive your request, we’ll provide detailed instructions and guide you through the next steps.
Non-Returnable Items
Customized or Personalized Products
Products made specifically to your design, size, or personalization preferences are not eligible for return or refund, unless they arrive defective or damaged.
Sale & Clearance Items
All sale or clearance items are considered final sale. Refunds or exchanges are only offered if the item is defective or damaged upon delivery.
Refund Process
After we receive and inspect your returned item, we’ll notify you via email regarding the status of your refund.
If approved, refunds will be processed within 3 business days and issued back to the original payment method used at checkout.
Please note that processing times may vary depending on your bank or payment provider.
Refund Delays
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company or payment provider
- If the issue remains unresolved, contact us at [email protected] or 0815020494, and we’ll assist you promptly
Shipping Fees
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- Return shipping costs may be deducted from the refund amount where applicable
- For approved exchanges, replacement items are usually shipped within 3–5 business days
Contact Us
If you have any questions about returns, refunds, or exchanges, feel free to reach out. Our support team is always ready to assist you.
Email: [email protected]
Phone: 0815020494